System and Implementation Engineer

CAS, is a Managed IT Service Provider committed to delivering tailored IT services that drive efficiency, security, and growth. Their expertise spans infrastructure, software, and solution services, designed to meet the evolving needs of modern businesses.

• Deployed enterprise vKYC (Video KYC) platform for Nabil Bank, enabling secure digital onboarding with high availability across application, media, recording, and key management servers.
• Integrated vKYC with mobile apps, SMS/email gateways, and backend APIs, streamlining OTP authentication and customer data flows.
• Ensured regulatory compliance and security by implementing AES-256/RSA-2048 encryption for video recordings and centralized key management.
• Supported 100+ concurrent video sessions and 25+ active agents, reducing manual KYC workload and improving customer experience with real-time verification.
• Led the upgrade of CA Client Automation (ITCM 14.x) for Ncell, covering patch management, asset management, software delivery, and remote control across ~16,000 endpoints.
• Installed and configured Domain Managers, Scalability Servers, Remote SQL DBs in production and DR sites, ensuring redundancy and failover readiness.
• Designed and enforced structured patch management processes for Windows & Linux (RHEL/CentOS), improving compliance and reducing vulnerabilities.
• Developed role-based access controls via Active Directory and implemented security profiles for IT operators, enhancing operational security posture.
• Authored run books, SOPs, and troubleshooting guides, improving knowledge transfer and operational efficiency.
Skills: Microsoft Intune · Desktop Support · Network Services · Windows Server · Troubleshooting · Post-Sales Support · GitHub · Microsoft Azure · WSUS · Amazon Web Services (AWS) · Powershell · Linux System Administration · ServiceNow · Bash · Systems Management · Patch Management · Microsoft 365 · VMware vSphere · Microsoft Endpoint Configuration Manager · Customer Service · Internet Protocol Suite (TCP/IP) · Active Directory · IT Hardware Support · Domain Name System (DNS).

Technical Support

Subisu Ltd. is a Leading Internet Protocol (IP) Based Service Provider in Nepal. The present services mainly cover Home and Enterprise clients. Its services include Home Internet & Digital TV, Enterprise Internet, Enterprise VPN Connectivity, IPLC services, Data Center Services and Cloud Services.

• Supported large-scale ISP operations for 10,000+ broadband customers, troubleshooting escalated network issues.
• Configured and maintained routing protocols (BGP, OSPF, EIGRP, RIP), VLANs, VRRP, STP, ensuring 99% uptime.
• Provided Tier 2/3 support for network devices and Linux/Windows servers, resolving customer issues quickly and effectively.
• Assisted in firmware upgrades, system monitoring, and preventive maintenance to reduce outages by 15% year-over-year.
• Communicated technical resolutions to customers in clear, non-technical language, improving customer satisfaction.Supported large-scale ISP operations for 10,000+ broadband customers, troubleshooting escalated network issues.
• Configured and maintained routing protocols (BGP, OSPF, EIGRP, RIP), VLANs, VRRP, STP, ensuring 99% uptime.
• Provided Tier 2/3 support for network devices and Linux/Windows servers, resolving customer issues quickly and effectively.
• Assisted in firmware upgrades, system monitoring, and preventive maintenance to reduce outages by 15% year-over-year.
• Communicated technical resolutions to customers in clear, non-technical language, improving customer satisfaction.
Skills: Desktop Support · Network Services · Windows Server · Troubleshooting · Network Troubleshooting · Voice over IP (VoIP) · Technical Assistance · Customer Relationship Management (CRM) · Microsoft 365 · Customer Service · Internet Protocol Suite (TCP/IP) · IT Hardware Support

Bachelor in Information Communication Technology

Grade: 3.16

Postgraduate Applied Network Infrastructure and Systems Administation

Grade: 3.53